[et_pb_section fb_built=”1″ admin_label=”Breadcrumbs Section” _builder_version=”4.24.0″ _module_preset=”default” background_color=”#F6F6F6″ custom_padding=”0px||0px||true|false” sticky_position=”top” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”43d83f0e-1966-4487-8381-e55f4dcac5ed” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][dipi_breadcrumbs bc_custom_home=”on” bc_home_text=”Home” bc_home_url=”https:\/\/imageaccess.de\/” bc_separator_icon=”9||divi||400″ _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][\/dipi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”fast and easy” module_id=”overview” _builder_version=”4.24.0″ _module_preset=”156f45cb-dced-484b-8769-601035f30395″ custom_padding=”30px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”1816eeb1-534b-4c45-b23a-1b7a38d8df79″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Image Access Service and Warranty Policies” admin_label=”Warranty Header” _builder_version=”4.24.0″ _module_preset=”7ace8cd4-a2e8-4d18-8c1d-999d544ae2e4″ global_colors_info=”{}”]<\/p>\n
Our products are designed to deliver the highest performance and reliability. All Image Access scanners are covered by the following Parts Warranty<\/b>:<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/cdn.imageaccess.de\/downloads\/advertisement\/Misc\/IAC-Full-Coverage-Warranty-en.pdf” url_new_window=”on” button_text=”PDF Version” admin_label=”Warranty PDF Donwload” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”fast and easy” module_id=”overview” _builder_version=”4.24.0″ _module_preset=”156f45cb-dced-484b-8769-601035f30395″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”1816eeb1-534b-4c45-b23a-1b7a38d8df79″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Two Year Parts Warranty” admin_label=”Parts Warranty” _builder_version=”4.27.0″ _module_preset=”7ace8cd4-a2e8-4d18-8c1d-999d544ae2e4″ global_colors_info=”{}”]<\/p>\n
Image Access provides the following Two Year Parts Warranty on all scanners purchased either directly from Image Access or through an authorized distributor or reseller. Image Access warrants – for a period of 24 months beginning from the time of the purchase – that a scanner is:<\/p>\n
An Image Access scanner or an Image Access scanner part found to be defective will be repaired or replaced with a new or refurbished product, at Image Access\u00b4 option. Proof of purchase is required to demonstrate eligibility for this warranty service.<\/p>\n<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”fast and easy” module_id=”overview” _builder_version=”4.24.0″ _module_preset=”156f45cb-dced-484b-8769-601035f30395″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”1816eeb1-534b-4c45-b23a-1b7a38d8df79″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Full Coverage Warranty Program” admin_label=”Full Coverage Warranty Program” _builder_version=”4.24.0″ _module_preset=”7ace8cd4-a2e8-4d18-8c1d-999d544ae2e4″ global_colors_info=”{}”]<\/p>\n
Image Access offers an additional Full Coverage Warranty program to augment its Parts Warranty and to assist with the proper use and care of the product. All Image Access products represent an important investment and have been designed to provide the functionality, performance and durability required to remain competitive in a service provision scenario. The sudden loss of this productivity, even temporarily, could seriously affect the ability to meet commitments. Downtime can be very expensive, not just in the cost of the repair but also in production time lost. To help alleviate these problems, Image Access offers the following Full Coverage Warranty program through its Authorized Service Providers, in addition to its Two Year Parts Warranty which comes with every product.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”fast and easy” module_id=”overview” _builder_version=”4.24.0″ _module_preset=”156f45cb-dced-484b-8769-601035f30395″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”1816eeb1-534b-4c45-b23a-1b7a38d8df79″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb admin_label=”Full Coverage Warranty” _builder_version=”4.24.0″ _module_preset=”7ace8cd4-a2e8-4d18-8c1d-999d544ae2e4″ global_colors_info=”{}”]<\/p>\n
A Full Coverage Warranty<\/b> subscription can be obtained through the service portal at www.imageaccess.de. Subscription to the Full Coverage Warranty program requires that the device covered by the service program be registered through the service portal with its serial number. The Full Coverage Warranty program can be purchased up to 30 days after the initial purchase of the product and will cover a period of 12 months after the program purchase date. It can be renewed up to four times; each renewal will cover an additional 12 months. Approximately 30 days before the program expires, an automated eMail reminder will be sent to the registered customer. A renewal can be purchased at any time up to 30 days after the previous coverage has expired. If the Full Coverage Warranty has not been renewed after more than 30 days, the program will end and cannot be renewed without a service visit.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”fast and easy” module_id=”overview” _builder_version=”4.24.0″ _module_preset=”156f45cb-dced-484b-8769-601035f30395″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”1816eeb1-534b-4c45-b23a-1b7a38d8df79″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb admin_label=”Processing” _builder_version=”4.27.4″ _module_preset=”7ace8cd4-a2e8-4d18-8c1d-999d544ae2e4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
In addition to the Full Coverage Warranty our Authorized Service Providers (ASP) offer an \u200b Onsite Service<\/b> program. This includes additional services like free scheduled maintenance visits and free onsite repair if necessary. These offers vary in respect to response time, price and availability and can be ordered directly at the ASP.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”fast and easy” module_id=”overview” _builder_version=”4.24.0″ _module_preset=”156f45cb-dced-484b-8769-601035f30395″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”1816eeb1-534b-4c45-b23a-1b7a38d8df79″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”How to obtain Parts Warranty Service” admin_label=”How to obtain Parts Warranty Service” _builder_version=”4.24.0″ _module_preset=”7ace8cd4-a2e8-4d18-8c1d-999d544ae2e4″ global_colors_info=”{}”]<\/p>\n
To obtain the Parts Warranty Service for your scanner, the device must be registered in the service portal with its serial number, shortly after purchasing the device. Unregistered scanners are not eligible for any warranty service.<\/p>\n
Image Access scanners are supplied with a Setup and Assembly Manual and an Operation Manual. Careful reading of the manuals will answer most, if not all, of the technical questions the user might have regarding proper installation, operation and maintenance of the product. However, should additional technical support be required, the product owner may visit our website at: www.imageaccess.de, www.imageaccess.us or any of the other localized sites.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”fast and easy” module_id=”overview” _builder_version=”4.24.0″ _module_preset=”156f45cb-dced-484b-8769-601035f30395″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”1816eeb1-534b-4c45-b23a-1b7a38d8df79″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Packaging and Shipping Guidelines” admin_label=”Packaging and Shipping Guidelines” _builder_version=”4.27.0″ _module_preset=”7ace8cd4-a2e8-4d18-8c1d-999d544ae2e4″ global_colors_info=”{}”]<\/p>\n
The purchaser must ship all warranty returns in careful compliance with the packaging and shipping guidelines described in the Setup and Assembly Manual. Failure to do so will void the products warranty. Image Access advises the purchaser to keep the original box and packing materials for storing or shipping. The purchaser must return only the scanner. Prior to shipment, the purchaser must remove and retain all add-on items, (i.e. adapters, cables, software, manuals, floorstands etc.). Image Access accepts no responsibility for these items and they may not be returned with the repaired or replaced product. All products must be returned in the original shipping container. The purchaser must install any original shipping restraints – if applicable – before the scanner is shipped. If the original packaging is no longer available, contact the organization from which the product was purchased for assistance.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”fast and easy” module_id=”overview” _builder_version=”4.24.0″ _module_preset=”156f45cb-dced-484b-8769-601035f30395″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”1816eeb1-534b-4c45-b23a-1b7a38d8df79″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Software Update Procedures” admin_label=”Software Update Procedures” _builder_version=”4.27.0″ _module_preset=”7ace8cd4-a2e8-4d18-8c1d-999d544ae2e4″ global_colors_info=”{}”]<\/p>\n
Software or firmware updates are a very important part in the life cycle of a product. These updates can be broken into two categories.<\/p>\n
Updates are published regularly on our website at: www.imageaccess.de, www.imageaccess.us or any of the other localized sites.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”fast and easy” module_id=”overview” _builder_version=”4.24.0″ _module_preset=”156f45cb-dced-484b-8769-601035f30395″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”1816eeb1-534b-4c45-b23a-1b7a38d8df79″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Warranty and Service Exclusions” admin_label=”Warranty and Service Exclusions” _builder_version=”4.24.0″ _module_preset=”7ace8cd4-a2e8-4d18-8c1d-999d544ae2e4″ global_colors_info=”{}”]<\/p>\n
Purchasers of products from foreign distribution channels must seek warranty coverage through the original source of purchase. Image Access provides no Parts Warranty for products that are purchased as part of a third party manufacturer?s product, computer system or other electronic device. Any warranty for these products is provided by the OEM (Original Equipment Manufacturer) as part of that manufacturer?s product or system.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”fast and easy” module_id=”overview” _builder_version=”4.24.0″ _module_preset=”156f45cb-dced-484b-8769-601035f30395″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”1816eeb1-534b-4c45-b23a-1b7a38d8df79″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb admin_label=” Parts Warranty” _builder_version=”4.27.0″ _module_preset=”7ace8cd4-a2e8-4d18-8c1d-999d544ae2e4″ global_colors_info=”{}”]<\/p>\n
The Parts Warranty<\/b> and the Full Coverage Warranty<\/b> do not apply to scanners that have been exposed to one or more of the following conditions:<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”fast and easy” module_id=”overview” _builder_version=”4.24.0″ _module_preset=”156f45cb-dced-484b-8769-601035f30395″ custom_padding=”0px||60px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”1816eeb1-534b-4c45-b23a-1b7a38d8df79″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb admin_label=”Full Coverage Warranty” _builder_version=”4.27.0″ _module_preset=”7ace8cd4-a2e8-4d18-8c1d-999d544ae2e4″ global_colors_info=”{}”]<\/p>\n The Full Coverage Warranty<\/b> includes consumables like transport rollers, pressure rollers, glass flats and background plates for scanners, that have not been exposed to the above conditions and in addition have not been exposed to the following conditions:<\/p>\n The following services are excluded from all warranties.<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<\/ul>\n
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